NEW YORK (CBSNewYork/AP) — Last-minute filers got a rude surprise on tax day: The IRS website to make payments and access other key services is down. But the agency still expects Americans to pay their taxes on time.
The IRS did not give an immediate explanation for the failures but said in a statement that “certain IRS systems are experiencing technical difficulties.”
The agency also said that taxpayers “should continue filing their tax returns as they normally would.” The problem is, electronic filing is the most popular way to file. And the IRS offered no immediate solution.
Pages on the IRS website used to view account information, make a direct payment or set up a payment plan were all not functioning most of the day Tuesday.
It’s unclear when and why the failure occurred. But it appears, based on a message on the site, that the online payment system became unavailable at 2:50 A.M. ET that morning.
Visitors to the IRS payment site saw one of two messages: One that says the website is unavailable. And another that the outage was due to planned maintenance scheduled to end on Sept. 22, 2016.
Both messages said, “Note that your tax payment is due although IRS Direct Pay may not be available.”
The IRS snafu also caused problems for popular third-party tax preparers such as Turbo Tax and H&R Block. Both said that they will hold onto customer tax returns and file them as soon as the IRS system reopens.
Tax day falls on April 17 this year because April 15 was a Sunday and April 16 was Emancipation Day, a holiday in Washington, D.C.
IRS Acting Commissioner David Kautter testified during a House Oversight Hearing Tuesday that a number of systems are down at the moment and that the agency is working to resolve the issue.
Trump’s top economic adviser Larry Kudlow offered a deadpan reaction when asked about the failure.
“The IRS is crashing? Sounds horrible. Really bad,” he said during a briefing with reporters in West Palm Beach, Florida. “I hope it gets fixed.”
Kudlow said he wasn’t aware of the nature of the issue, but said: “The IRS’ll straighten it out.”
The IRS typically recommends that taxpayers use electronic filing to avoid common mistakes. Online filing is quicker than dropping something in the mail — when the site works, of course.
In New York, the state Department of Taxation and Finance has extended its Income Tax Call Center hours until 7:30 p.m. Tuesday to answer any last-minute questions.
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(© Copyright 2018 CBS Broadcasting Inc. All Rights Reserved. The Associated Press contributed to this report.)