KindWork Customer Support and Experience Bootcamp — Week 1
I moved back home to New York from Texas to level up my professional life. I have been running into many speed bumps. Recently I was introduced to KindWork. They offer free, Intensive career training boot camps to New Yorkers looking interested in Customer Support and Experience. I applied, went through testing and an interview process and was accepted into the program. So far one week has passed and I already feel like I’ve gained a semester’s worth of useful knowledge and experience to start a successful career in Tech.
Each week, I’ll be sharing a recap of the new digital, professional, and Customer Experience skills we are covering in class. I will be sharing with you my Top Five lessons learned in KindWorks amazing Customer Support and Experience Six Week BootCamp. Here’s Come Week One:
- Introduction to MacBook:
Within my previous position as a Junior Systems Administrator, I gained a ton of knowledge and experience with all types of Windows Machines but rarely touched Macs. Within KindWorks Bootcamp we work every day with Macs and are becoming familiar with Macs Operating System. We learned Mac-specific functions, shortcuts, innovative touchpad capabilities, downloading and using apps, handling Mac OS updates, useful features like airdrop, and the ease of taking screenshots. Most tech companies use Macs as their primary office computer so this is definitely a useful skill in the workplace.
2. Introduction to Slack:
This week we were also introduced to a powerful communication tool called Slack. It’s an application similar to Skype that makes communication simple, easy, and lightning-fast. We learned that Slack is popular in Tech Companies. There are many joinable professional forums and chat rooms, and it’s a great networking tool. We also learned how to avoid common mistakes and send text, pictures, media, and hyperlinks.
3. Professional Email Writing Skills:
Another core skill we are working to improve on is mail writing. Writing emails is an important professional skill during class, we learned about understanding and writing with brevity, clarity, and tone. Brevity is getting the point across quickly and concisely. Clarity is being specific, detailed, and clear. Tone is reading the situation and responding accordingly with empathy and understanding. We also learned effective email communication tips such as asking clarifying questions to uncover hidden meanings, having a relevant subject line, and paying attention to detail.
4. Customer Experience and Support is a Business Driving Function:
This week I was enlightened on how vital Customer Experience and Support is to the success of a business. It’s pretty much a night and day difference between the brands that actively focus on their customers’ experience and those that don’t. I learned that brands that understand this grow their business faster and sustain their successful growth. We learned how to identify good and bad Customer Support/Experience practices. We also learned how to create a Customer Journey Map using customer touch-points from start to finish. I can definitely say that, with my new understanding of customer support and experience, I have completely changed my perspective of a career in this field.
5. Creative Problem Solving:
Problem-solving is a very important skill to have as a professional and a core skill to have in general life situations. Every job that I looked up required that an applicant must have some form of problem-solving skills. So, of course, problem-solving was a primary topic of discussion in class and will be for the remainder of the Bootcamp. In class, we learned the 7 steps to solving a problem effectively. We implemented them by performing individual and team-based problem-solving exercises that truly tested our problem-solving skills. We even had a professional problem solver (JQ Hendrickson — Uber Project Manager) as day 4’s guest speaker to discuss her good, the bad, and challenging experience rising through the ranks in her career. That truly was an amazing experience!
It has truly been an enlightening, exciting, and educational week one. I can’t wait for week two to begin. Keep a lookout for more updates on my career adventure with KindWorks Customer Service and Experience Bootcamp. Details on Week 2 Coming Soon…
Eli Over and Out.